Most items leave our warehouse within two business days after you place your order. As soon as it ships, we e-mail you shipping details, including a tracking number. If you check your order status before receiving that e-mail, you will see that the order is En Route. You can expect most packages to be delivered to their destination within 5-10 business days from the ship date.
Do you refund shipping charges?
We refund shipping charges in the following cases:
1. We ship an incorrect product.
2. We ship a broken or defective product.
3. The carrier damages a product during shipping.
If we re-ship a product in these cases, we do not add another shipping charge.
All claims for lost or damaged merchandise must be made within 10 days of reciept or product shipment - whichever is the case.
Returns:
A 15% restocking fee will be assessed to returned merchandise. The restocking fee will be waved under certain circumstances.
Exchanges:
No restocking fee will be added on exchanges. At this time we do not cover shipping on errors that are out of our control. (i.e. incorrect size selections)
Orders placed before 4pm CST will be shipped that business day. Orders placed after 4pm CST will be shipped the following business day. Orders Status may resemble an incorrect remark for the first 24 hours of your order.
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